 Services |
| Question 1: |
Can I take pictures at railway stations? |
| Answer: |
Provided it is not done for the purpose of reaping profits, you can take pictures in areas under the administration of the railway station. |
| Question 2: When I left the train, I forgot to take my luggage. What should I do? |
| Answer: |
I |
If the train is still running, you can call the luggage room or the service counter of the local railway station and provide information about train number, seat number, and location and appearance of your luggage, etc. Please log on to our website (http://www.railway.gov.tw/c/c8_01.htm) for information about help lines and addresses of railway stations or dial 02-23815226-3138 on working days (08：30~12：00 & 13：30~17：30). |
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II |
If several days have passed, please call the destination of that train and provide information about train number, seat number, and location and appearance of your luggage, etc. Please log on to our website (http://www.railway.gov.tw/c/c8_01.htm) for information about help lines and addresses of railway stations. We will do our utmost to find your lost luggage. |
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| Luggage transportation |
| Question1： |
Why cannot passengers take pet animals with them when traveling by train? Could you tell me about regulations of the Administration on taking pet animals when traveling by train? |
| Answer: |
I |
The Administration prohibits passengers from taking pet animals with them when they take numbered express trains (including electric trains) with the aim of ensuring a good train car environment and preventing cries and foreign scents of animals from affecting other passengers and the environment of train cars. |
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II |
When taking ordinary passenger express trains, passengers may take with them pet animals weighing two kilograms or less free of charge, provided that the animal is shut in a sturdy cage or container and animal wastes cannot leak out from the cage or container. However, passengers cannot take pet animals when taking express trains with air conditioning systems such as electric trains and the “Fuhsing” train. |
| Question 2: |
Can freight cars for parking bicycles hook up to passenger trains, to provide convenience to passengers who travel on weekends |
| Answer: |
The structure of freight cars is different from that of passenger cars. In addition, there are other limitations such as traveling speed, service conditions, and grouping of trains. And therefore, it is the regulation of the Administration that freight cars cannot be hooked to passenger trains. However, the passenger can have his bicycle registered at the luggage room of the railway station and the bicycle will be carried in the luggage car of the same train. |
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| Rail systems |
Question 1: What kind of stations do high-class trains (“Zi Qiang”, “Chu Kuang” and “Fuhsing”) stop at?
Answer： |
| Answer: |
We shall consider economic conditions of the place where the railway station is located, passenger traffic, operation revenues, grades of trains, operating conditions and customers' demands. Take the west line for example:
(1) Zi Qiang:
Nonstop express (four or five stops)
Semi-direct train (about eight stops)
Non-direct train (thirteen to sixteen stops)
(2) Chu Kuang: eighteen to twenty-one stops
(3) Fuhsing: about thirty stops
(4) In order to improve the quality of our services, we plan to use Chu Kuang trains to replace the old Fuhsing trains. The stops of the new train are the same as those of the old train. |
| Question 2： What is the purpose of “Taiwan railway rapid transit”? |
| Answer: |
The purpose of “Taiwan railway rapid transit” is to provide cities along rail lines and their surrounding towns with rapid transit services by increasing the number of commuter stations and electric trains, as well as to make preparations to satisfy demands of passengers of Taiwan high speed rail in the future. And therefore, rapid and low-cost commuter trains will play an important role in “Taiwan railway rapid transit system” in the future. In addition, we shall improve facilities and information systems of small stations to provide convenience to passengers who transfer trains. |
| Question 3: |
Do the operation policies of the Administration give weight to the west line but pay little attention to the east line? |
| Answer: |
The ratio of the number of passenger of the east line and that of passengers of the west line is 8.2% to 91.8% and the ratio of high-class trains of the east line and that of high-class trains of the west line is 40% to 60%. We can see that in respect of investments in transport capacity, the Administration treats the east and west lines equally. However, the transport capacity of roads in eastern Taiwan is relatively low. As a result, during weekends or holidays, trains in the east line may be crowded. The Administration has already taken measures to improve the transport capacity and the quality of services of the east line. |
| Question 4： What measures shall the Administration take to solve difficulties in buying tickets? |
| Answer: |
I |
Short-term plan: After the electrification project of the Bei-hui rail line is complete, the Zi Qiang train will be able to reach Hua-lien. At that time, the transport capacity of all numbered express trains in the east line will increase by 24%, and that of the Zi Qiang train will increase by 46%. |
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II |
Long-term plan: Our plan of purchasing 334 intercity and inter-zone trains has been approved. The first train will be delivered to the Administration in the latter half of 2005. In the future, the transport capacity of all numbered trains in the east line will increase by 36%, that of Zi Qiang trains will increase by 70% and that of inter-zone trains will increase by 97%. |
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III |
After the completion of the long-term plan, for high-class trains from Taipei to Hua-lien and Tai Tung, the departure interval will be reduced from one hour to thirty minutes. Electric trains will replace ordinary trains from Yi-lan to Hua-lien, and the departure interval will be reduced from two hours to thirty minutes. |
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| Catering and traveling services |
| Underground parking facilities in Taipei Railway Station |
Q1:
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Could you tell me the charging standards of underground parking facilities of Taipei Railway Station? |
| Answer ： |
Charging standards of the east and west underground parking lots of Taipei Railway Station: Trucks will be charged 50NT$ for one hour and 5,500NT$ for one month and cars will be charged 10NT$ for one hour (note that if the parking time is longer than 8 hours but less than 24 hours, the car will be charged 80NT$.) and 1,000NT$ for one month. |
| Taiwan railway souvenirs |
Q2: |
Where can I get Taiwan railway souvenirs? |
| Answer ： |
Railway dining halls of the Administration and souvenir stores at Taipei and Kaohsiung railway stations. |
| Old-fashioned fast food box |
Q3: |
Where can I get iron fast food box? And what is the selling price? |
| Answer ： |
Railway dining halls of Taipei, Tai Chung and Kaohsiung railway stations and souvenir stores at Taipei and Kaohsiung railway stations. The fast food box with food in it will be sold at 300NT$ and the price of an empty box is 200NT$. |
| Vegetable foods |
Q4: |
Which trains provide vegetarian foods? Can I order vegetarian foods? |
| Answer ： |
Trains No. 5, 109, 1033, 1035 and 1057 provide vegetarian foods. The passenger can call us to order vegetarian foods two days prior to the departure day (02-23116482). |
| Prices and what can I eat |
Q5: |
Could you tell me the prices of railway fast foods and what I can eat? |
| Answer ： |
Our railway fast foods are sold at 60, 80 and 300 NT$. Set meals can also be prepared at the price that the passenger has specified. The main food for the set meal at 60NT$ is pork chops, and for the one at 80NT$ they are are pork chops and chicken leg. The set meal at 300NT$ is our pork chop rice that can offers you nostalgic feelings (including stainless steel lunch box, chopsticks and a bag). |
| Short-term space lease |
Q6: |
How do I apply for the use of the grounds of railway stations for short-term commodities fairs or socially useful activities? |
| Answer ： |
For the north district, please contact the supplies section of the catering and traveling department of the Administration. For the central district, please contact the dining hall of Tai Chung Railway Station. For the south district, please contact the train serving the sub-department of Hua-lien Railway Station. |
| Store leasing |
Q7: |
How do I lease places for business in railway stations? |
| Answer ： |
Our stores are leased out through open tender. Please contact our catering and traveling department for more information. |
| Memorial tickets |
Q8: |
Are the memorial tickets of “Blessing for Health Forever” available now? |
| Answer ： |
The butterfly-shaped memorial train tickets of “Blessing for Health Forever”, “Qing Chung and Tai Da” and “Jhuei Fen and Cheng Gong” are available now. Please contact the supplies section of our catering and traveling department for purchase. |
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