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Ticket Purchasing Guide
A、 Walk-in ticket purchase

1. Day ticket:
Main Line Express(Chiayi-Fenqihu):08:00 to 10 minutes before the departure time.
Chushan Line, Shenmu Line and Zhaoping Line:30 minutes before the first train departure till 30 minutes before the last train departure of the station.

2.Advance tickets:

  • Main Line Express:(Chiayi-Fenqihu zone)
    (1)Walk-in purchase:
          Date:Up to 12-day Advance Tickets
    Purchasing time:The purchasing time of every station of Alishan Forest Railway and TRA. (Note.08:00~16:00 for every station of Alishan Forest Railway)
    Purchasing Location:Chiayi Station, Beimen Station, Fenqihu Station and Alishan Station of Alishan Railway Forest and every TRA station with the electronic ticket vending machines
          (2)On-line reservation:
                     Date:Up to 15-day Advance Tickets. For example, if today is Monday, you can book tickets for the next Monday. Specifically, passengers can reserve the tickets for two more days later to Sunday after two weeks on Fridays. (e.g., Passengers can book tickets for Friday, Saturday or Sunday after two weeks on Friday.)
Reservation time:6:00 to 24:00 every day. 
Distance: Main line for Alishan Forest Railway, which is from Chiayi Station andFenqihu Station.
The amount of reservation tickets per person: 
Each passenger is only allowed to reserve 6 tickets at most for every departure date but can reserve 12 tickets for round trips. However, if the passenger separately reserves tickets for departure date and return date, the system will regard this as two orders, so the maximum number of ticket reservation is 6 pieces.
The time of payment:2 days (including the booking day) after booking the tickets, if passenger books the ticket for the day after
tomorrow,the deadline of payment is 1 day before boarding day.   
  Chushan Line:(For seeing sunrise) 
(1)Walk-in purchase:
Date:One day before boarding day, from 13:00 to 16:00.
Purchasing Location:Chiayi Station, Beimen Station, Fenqihu Station, and Ticket   Booth on 2F at Alishan Station
Phone No.: 886-5-267-9200.

The way of payment:Cash, and Credit Card (including VISA, Master and  JCB)

B、 Fare calculation
  1.  Fares of the Main Line:
    (1) Alishan Air-conditioned Express:Per kilometer NT$8.33
    (2) Local Train:Per kilometer NT$7.50
  2. Chushan Line:Single-Adult NT$150; Single-Half-price NT$75
  3. Shenmu Line:Single-Adult NT$100; Single-Half-price NT$50
  4. Zhaoping Line:Single-Adult NT$100; Single-Half-price NT$50
C、 Types of tickets
  Single (One-way) ticket 
  (1) Adult and Half-price (children, seniors (aged 65 with valid ID), and disabled persons).
  (2) Validity:
    a. Same day of sale for local trains.
    b. Same day of sale and same train number for Alishan Express and Jungshing  
Outbound trips are subject to the regulations for single tickets:
If Passengers who break their journey will be invalidated their tickets and cannot claim for refunds.
D、 Child fares
1.     Children in 150cm tall and above should pay adult fare. Children below 115cm tall enjoy free train fare. Children between 116 and 149cm tall should pay the child fare. Mantissa is rounded up.
2.     Children below 115cm tall and under 6 years old should show their ID to enjoy free fare. Children 150cm tall or above and under 12 years of age should show their ID for the child fare.
3.     Although children under 115cm tall enjoy free train fare, they should pay 50% fares under any of the following circumstances:
  • The child travels alone.
  • The child occupies a seat or when a passenger with a ticket travels with more than 2  children below 115cm tall; he/she pays for fares for the third child onward.
  • Children travel in a group, and each accompanying adult should pay adult fares.
  • Adult group travelers traveling with children over a quarter of a group should pay fares for the exceeding children.
E、 Fare adjustment
Passengers should buy a ticket before boarding. Passengers are not allowed to travel on the train without a ticket. Passengers traveling without a ticket or a valid ticket should pay fares for their whole trip from the departure station to the destination station. An additional 50% of the exact fare will be charged when there is no good cause for traveling without a ticket or a valid ticket. If the departure station is unknown, the start station of that train or the last station of ticket examination will be the departure station for fare calculation.
F、 Handling charge for refunds:
1.     Passengers should claim for refunds before the train departures. A handling charge will be deducted. A claim for refund after the train departures will not be accepted.
2.     Handling charge:10% of the fare (decimals are rounded up to).
3.     Refunds for typhoon days:When a typhoon comes, starting when the Central Weather Bureau issues a land typhoon warning until four hours after the warning is lift, whether or not railway services are disrupted or stations are located in the typhoon-affected area, refunds or ticket exchange at any station of the Alishan Forest Railway or TRA will be handled according to the refund policy for railway service disruption (i.e. when a land typhoon warning is issued, it is considered as railway service disruption). In this case, passengers can get a full refund. Passengers can claim for refunds within one year after the boarding date, and the same-day refund policy will be disregarded.
  Prohibited Items on Train Pictures Classification and Name of Dangerous Items Not Allowed on Train