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Passenger Q&A

 

Q: I want to book tickets for Alishan.
A:
As the entire Alishan Forest Railway (Chiayi-Alishan) has not been restored, the current service is available from Chiayi to Fenqihu. Passengers who wish to travel to Alishan may consider the following types of transport:
1.         Railway + Coach:
Railway:Chiayi Station--->Fenqihu Station (Alishan Forest Railway, please check the timetable) 
Coach:Fenqihu Station--->Alishan Station (Chiayi County Bus route 7322, please call +886-5-2788177 or visit the website at http://www.cybus.gov.tw/ for details)
2.         Coach::Chiayi Railway Station--->Alishan Station (Chiayi County Bus route 7322, please call 886-5-2788177 or visit the website at http://www.cybus.gov.tw/ for details)
From the first of March, Alishan Forest Railway and Chiayi County Bus Service Administration provide the rail-motor ticket form Chiayi Station to Alishan Station. Passengers can make the reservation for Alishan Railway which is from Chiayi Station to Fenqihu Station. Here is the on-line reservation website, http://alishan.railway.gov.tw/. After making the reservation for the railway ticket, passenger can call +886-2256918 to Chiayi County Bus Service Administration to book the bus ticket which is from Fenqihu Station to Alishan Station at 10 a.m. to 4 p.m.
 
  • Time schedule of bus from Fenqihu Station to Alishan Station:11:30 and 12:50
  • Booking Date:15 days before the boarding day
  • Processing Time:10:00 to 16:00 everyday
  • The amount of tickets per bus:10 tickets
  • The location of getting advance bus ticket:Ticket booth of Chiayi Station of Alishan Forest Railway
  • Time of taking bus ticket:08:00 to 30 minutes before the departure time
   
Q: How do I book tickets from Chiayi to Fenqihu?
A:
There are two ways,
1.     Walk-in purchase: 12 days before the boarding date (inclusive).
2.     On-line booking: 15 days before the boarding date (inclusive).
        The website of On-line bookinghttp://alishan.railway.gov.tw/.  
   
Q: I want to visit Fenqihu. What transportation should I take to go uphill?
 
From now on, you can take the Alishan Forest Railway at Chiayi Railway Station to Fenqihu Station. Recommended itineraries for Fenqihu are as follows: 
1.         Railway One-day Tour 
09:00 (or 10:00 on holidays only) from Chiayi Railway Station to Fenqihu Station, and 14:00 (or 15:00 on holidays only) from Fenqihu Station to Chiayi Railway Station. Passengers can stay in Fenqihu for about two hours and forty minutes.
2.         Railway Two-day Tour
Day 1:09:00 (or 10:00 on holidays only) from Chiayi Railway Station to
Fenqihu Station.
Day 2:14:00 (or 15:00 on holidays only) from Fenqihu Station to Chiayi   
Station. Passengers can stay in Fenqihu for over 24 hours.
3.         Railway + Highway One-day Tour
Option 1:
09:00 (or 10:00 on holidays only) from Chiayi Railway Station to Fenqihu Station by train, and 15:10 or 17:00 from Fenqihu to Chiayi Railway Station by Chiayi County Bus. Passengers can stay in Fenqihu for about six hours.
Option 2:
07:10 from Chiayi Railway Station to Fenqihu Station by Chiayi County Bus, and 14:00(or 15:00 on holidays only) from Fenqihu Station to Chiayi Railway Station by train. Passengers can stay in Fenqihu for about five hours.
4.         Railway + Highway Two-day Tour
Option 1:
Day 1: 09:00 (or 10:00 on holidays only) from Chiayi Railway Station to
Fenqihu Station by train
Day 2: 09:00 or 17:00 Fenqihu Station Chiayi Railway Station by Chiayi  
County Bus
Passengers can stay in Fenqihu for over 24 hours.
Option 2:
Day 1:07:10 or 15:10 from Chiayi Railway Station to Fenqihu Station by
Chiayi County Bus
Day 2:14:00 or (15:00 on holidays only) from Fenqihu Station to Chiayi   
Railway Station by train
Passengers can stay in Fenqihu for over 20 hours. 
The above itineraries are for reference only. Please contact stations along the Alishan Forest Railway (+886-5-2779843#32) or Chiayi County Bus Service Administration (+886-5-2788177) for details.
   
Q: I want to travel of other stations of the Alishan Forest Railway. What tickets should I buy?
A: Currently, the Alishan Forest Railway provides two types of train: Alishan Express (with seat reservation) and Zhongxing Air-conditioned Standard train (without seat reservation). Booking for express trains with seat reservation are currently available only for the Chiayi-Fenqihu, Beimen-Fenqihu and Jhuci-Fenqihu zones. Tickets without seat reservation for stations (e.g. Mulyuliao, Jhangnaoliao, Dulishan, Liyuanliao, Jiaoliping, Shueisheliao) between these two stations are only available at these stations. Sorry for inconveniences caused.
   
Q: How do I take the Zhaoping and Shenmu lines? Where can I buy the ticket?
A: Zhaoping and Shenmu lines are located inside the Alishan Forest Recreational Area (local train). The service schedule is from 10:00 and 10:15 each day respectively. There is a train every 30 minutes; each train can carry up to 350 passengers. 
(Train preparation takes place during 12:00-13:00, and service will be suspended at this hour).
Local train tickets can be bought at 09:00-15:45 on 2F of Alishan Station. Only same-day tickets are available, no booking is accepted.
   
Q: How do I take the Chushan Line? Where can I buy the ticket?
  The schedule of the Chushan Line (Sunrise Watching Train) varies based on the sunrise time each day. Alishan Station will announce the time schedule of the first train for sunrise next day at 16:30 every day. You can purchase the tickets for the Chushan Line at Chiayi Station, Beimen Station, and Fenqihu Station during 13:00-16:00. And you can also buy the tickets at Alishan Station during 13:00-16:30. Please call Alishan Station at +886-5-267-9200 for details.
   
Q: How can I book tickets of the Zhaoping Line or Shenmu Line?
A: Tickets for the Zhaoping and Shenmu lines inside the Alishan Forest Recreational Area are only available at Alishan Station. Please call Alishan Station at +886-5-267-9200 for details.
   
Q: Are there railway services inside the Alishan Forest Recreational Area? What are the fares?
A:
The Zhaoping and Shenmu lines are inside Alishan Forest Recreational Area. The first train for Zhaoping Station is 10:00 and Shenmu Station is 10:15. There is a train for each line every 30 minutes. The last train from Zhaoping Station for Alishan Station is 15:45 and from Shenmu Station for Alishan Station is 16:00.
Fares for both lines: Single-Adult NT$100; Single-Half-price NT$50.
Trains for Chushan (Sunrise Watching Train) vary based on the sunrise time each day. Please check from the website or call Alishan Station at
+886-5-267-9200 for details in advance. Fares for Chushan Line: Single-Adult NT$150; Single-Half-price NT$100.
   
Q: Which train should I take to watch sunrise on Alishan?
A: As sunrise time varies in different seasons and every day, the schedule of the Chushan Sunrise Watching Train is adjusted based on the sunrise time and number of passengers each day. In summer, the first train departs at about 4:00 a.m.; and in winter, it will be rescheduled to 6:00 a.m. The actual departure time in the next day will be announced after 16:30 each day. You can check with your hotel or over the website.
   
Q: When will the tickets be sold? Will it be difficult to get a ticket? With the ticket, am I promised to get on the train?
A: The station begins to sell same-day tickets 30 minutes before the first train on that day. To ensure service quality and operation safety, tickets are sold at a limited quantity. Please come as early as possible. You can also buy tickets for the next day at Alishan Station from 13:00-16:30 one day in advance. As tickets are sold at a limited quantity, if you get a ticket, you must be able to get on the train. However, as only local trains run on the Chushan Line, no seat is guaranteed.
   
Q Will I see sunrise when I get to the Chushan Sunrise Watching Platform?
A: It depends on the weather. We cannot promise that. Please check the weather forecast data of the Central Weather Bureau.
   
Q: Where can I get more information about the Alishan Forest Railway?
A:
Please contact Beimen Station at +886-5-276-8094 or Alishan Station at+886-5-267-9200.
   
Q: How do we buy the tickets of Alishan Forest Railway and pay for the tickets online?
A:
The instruction of buying the tickets, as below,
 
 
The instruction of paying the tickets online, as below,