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Ⅰ.Transportation Business

1.Passenger Transportation Business

● Enhance the Effectiveness of Transportation Service
  • Boost the Neiwan Line’s Capacity:To offer more convenient service to commuters, beginning from April 25, 2012, two pairs(4 scheduled trains) of local trains between Hsinchu and Jiuzantou have been added on weekdays. Also, in order to utilize the train passing function just initialized to service at Jiuzantou Station, beginning from November 15, 2012, another pair of local trains (2 scheduled trains) between Hsinchu and Jiuzantou has been added on weekdays. Weekday trains between Hsinchu (Zhuzhung) and Neiwan (Jiuzantou) increased from 34 to 40 trains, and the headway is shortened from 1 hour to 53 minutes.
  • Increase Hualien-Taitung and Southlink Line’s Capacity During Summer Vacation Months:To facilitate passengers’ home visiting and leisurely travel, the TRA operated at its highest capacity during the summer. From June 27 to September 2, 2012, one set (three cars) was added to eight trains of the Taipei-Taitung (Huatung Line) Tze-Chiang Limited Express, two to three cars were added to four trains of the Chu-Kuang Express, and two cars were added to two trains of the Fu-Hsing Semi Express. Daily average increase of seats available was 1,040 seats, an 9% increase compared to nonsummer vacation days; One set (three cars) was added to eight trains of the Kaohsiung-Taitung (Southlink Line) Tze- Chiang Limited Express, one car was added to eight trains of the Chu-Kuang Express, and one car was added to two trains of the Fu-Hsing Semi Express. Daily average increase of seats available was 1,257 seats, an 11% increase compared to non-summer vacation days.
● Develop International Rail Tourism and Strategic Alliances with Other Industries
  • Expanding Operation of Cruise Trains with Travel Themes:To coordinate with the MOTC Tourism Bureau and local governments’ themed festivals, additional trains have been added to satisfy the demand on additional transport. For example, the Pingxi Line coordinated with the New Taipei City government’s Pingxi International Sky Lantern Festival, the Jiji Line coordinated with the Nantou County Government’s Multiple Train Festival during summer vacation, and the Maioli County Government held the Old Mountain Line Railway Culture Festival that old Mountain Line trains were brought back into service. The TRA ran special trains and steam locomotives for these events. These trains allowed passengers to experience a nostalgic ambience, bringing publicity for these festivals as well as enhancing the added value of tourism trains.
  • Engage in Strategic Alliances with Different Industries:The TRA entered into a Sister Steam Locomotive getting alliance with JR Hokkaido and launched the Midsummer Beautiful Island Train. In conjunction with the Tourism Bureau and travel industries, the TRA promoted rail tourism in Taiwan for the international visitors. The TRA also participated in joint marketing schemes with foreign railway companies, such as an agreement with Enoden of Japan that mutually honored the counterparty’s one-day pass without any fee. Domestically, the TRA teamed up with the Youth Hostels, promoting individual round-the-island travel discounts for students during the winter and summer vacations. The TRA also teamed up with the domestic travel industries and continued to offer round-the-island tourism trains with seasonal themes. Beginning from April 2012, the TRA expanded the two-days/one-night travel arrangements and local hosting service to meet the needs of a diversified clientele with wide-range travel plans.
Taiwan Railway
 

Midsummer Beautiful Island Train

 
● Improve Service Quality:
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Taiwan Railway
 
Taiwan Railway
Taiwan Railway
 
  • Our service quality has been approved by the MOTC: The TRA nominated Taichung and Xinzuoying stations to represent the TRA in a competition for the 2012 MOTC Service Quality Award. Based on the evaluation of the MOTC commitee, Xinzuoying Station won this prestigious prize and has been nominated by the MOTC to participate in the 2012 Executive Yuan Government Service Quality Award Competition.
  • Enhance station-wide barrier-free facility functions: Station by station, elevators have been added, with the priority given to the top 90 stations in terms of passenger numbers. As of the end of 2011, elevators have been installed in 52 stations. An additional eleven stations also added such equipment in 2012.
  • Promote priority seats on cars: Increase the number of priority seats on regional trains by 20%.
  • Implement Away-from-desk Service: Beginning from April 2012, various levels of managers, station support staff, and volunteers formed service teams and worked away from their desks, offering “zero distance” service to passengers. Taipei Railway Station spearheaded the effort of adopting tablet computers in the away-from-desk service, providing destination guidance, real-time train information, timetables, transfer information, and other thoughtful services.
  • Excellent service record of handling passenger inquiries:
    As a whole, the achievements of the passenger inquiry service system in 2012 are as follows:
    • Chinese website annual click through rate: 47,276,628 times.
    • Children’s website click through rate: 133,234 times.
    • 14,914 Passenger inquiries submitted to the Director General have been replied.
    • 19,262 lost and found services have been performed.
  • Free Train Schedules: Due to effective scheduling changes since April 25, 2012, 400,000 booklets and 200,000 folding timetables have been printed and free distributed to passengers at stations.

2.Freight Transportation Service

  • Electrification of the Hualien Port Branch Line was Completed
    Since July 2012, cargo trains of China Steel Co. and Asia Cement Co. have been pulled by electric locomotives, reducing noise in the surrounding areas. In addition, the shift toward locomotive transport has completely absorbed the road transportation capacity of China Steel Co. between Heren and Hualien Port (3,750 tons / day).
  • Complete the Outfitting of Cargo Yards and Related Facilities at Six Stations, including Xinma.
    Coordinating with the transportation of surplus soil in the Suao-Hualien Highway Renovation project, the TRA accomplished the outfitting of cargo yard tracks, signals, and related equipment at Xinma, Yungle, Tungau, Hanben, Hoping, and Heren stations. Surplus soil transportation can now be executed as planned.
  • Install Pollution Prevention Equipment at Three Cargo Yards, including Wudu Cargo Yard
    To comply with regulations of environmental pollution prevention statutes, the TRA installed pollution prevention equipment at three public cargo yards, including Wudu Cargo Yard, Suao New Station, and Hoping Station, was completed in 2012.

Ⅱ.Construction Engineering

1.Track Maintenance

  • The TRA maintained and improved the tracks in the entire system. In 2012, 31,138 ties have been withdrawn, while 7,022 ties were inserted. 55,047 meters of steel rails have been withdrawn, while 25,760 meters of steel rails were inserted. Ballast replacement: 38,374 cubic meters of ballast have been used, replenishing ballast along 246.96 km of tracks, 164 turnouts have been replaced.

2.Improvement to Bridges, Tunnels, and Foundations

  • The TRA contracted professional technical service organizations to perform inspections and earthquake & flood resistance evaluations on 712 important bridges in the railway system. These evaluations are expected to conclude before April 2013. In the future, the TRA will rebuild or reinforce the bridges based on the results and priorities made by the evaluations to improve the structural integrity of the bridges.
  • The TRA has performed a safety inspection evaluation and reinforcement design on 18 tunnels in the Southlink Line, such as the Duoliang 2-1 Tunnel, which will provide the basis for reinforcement projects in the future. The reinforcement construction is ongoing at nine tunnels, including the Chung-Yang Tunnel. In 2012, the TRA completed a safety inspection evaluation and reinforcement design on 37 old tunnels and bridges in the Southlink Line and a reinforcement construction in 7 old tunnels along the Jiji Line.

3.Promote TRA Universal Design and Create a Barrier Free Transportation Environment

  • The TRA added elevators for the handicapped at various stations for use by senior citizens, those with disabilities, and passengers carrying heavy luggage, toward a goal of providing more thoughtful and higher quality rail transportation. As of the end of 2012, 60 stations have been equipped, while the improvement at other stations will be accomplished in two future stages. The first stage includes 27 stations that will have such construction completed in 2013. The second stage includes 12 stations to receive attention in various railway improvement projects. Before the end of 2017, 99 stations will have such facilities.
  • The TRA has raised platforms to the height of passenger car entrances. During the first stage of such construction, platforms were raised to 92 cm. The TRA aimed to reduce boarding time for passengers, reduce the length of stopping intervals on trains, improve on-time performance, and construct a modern and friendly transportation environment. Forty stations have completed construction in 2012. Altogether, platforms at 126 stations are scheduled to be raised.

Ⅲ.Electrical Engineering

1.Signals

  • The newly established Beihu Station allows easier transfer, shunting, and train movement to and from Fugang Base, as it was designed with Fugang Base in mind. The signal equipment in Fugang Base is fully automated, and a local control panel has been installed inside the base. Train workshop shunting personnel control the automatic shunting. It is the first automatic signal equipment on the base. It can greatly reduce the manpower of train shunting and increase operational efficiency.
  • The turnouts that control the trains changing tracks often cause signal malfunction due to unstable track foundation, the decomposition of ties, and the corresponding displacement of point rails and base rails. To rectify this situation, the TRA has installed turnout coupling devices at the Kaohsiung Electrical Section to secure the relative positions of all components in a turnout. This device will ensure normal functions of the turnout checking process so that operational efficiency can be improved.

2.Telecommunications

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Fiber-optic monitoring system, electronic map,monitoring

Taiwan Railway
 

Centralized operation inter-station telephone screenshot

 
  • The TRA accomplished the upgrade of software and hardware in the fiber-optics monitoring system, including main monitoring center equipment, router equipment at the main and support monitoring center, and maintenance at seven monitoring stations in Taiwan. The TRA also installed new electronic map software and file for the coordinates of all fiber-optic cables at each electrical station. These steps strengthened centralized monitoring and management functions, allowing units in the field to locate the spot of malfunction in the shortest time possible, effectively reducing inspection and repair time and assuring the quality of wired communication at the TRA.
  • The TRA upgraded the dispatch wireless telephone system network management software, enhancing the stability of the system’s network management.
  • The TRA completed the upgrade of 26 centralized telephone switchboards and power supplies and 20 landline dispatch telephone touchpad-operated control panels, thereby improving the communication quality between stations and increasing the dispatch communication reliability and train safety.
  • The TRA completed the installation of 750 sets of train approaching warning lights on the platforms at Hsinchu Station.

3.Electricity

  • To coordinate with the TRA’s mass transit systematization and replace overhead lines, the TRA has completed 133 single track kilometers of the 95 main messenger line replacement between Keelung and Chunan for the purpose of enhancing the strength of the overhead line system. Moreover, it can improve the stability and reliability of the system.
  • To coordinate with the TRA’s mass transit systematization and the corresponding increase in the density of trains, the TRA has expanded the capacity of substations to enhance the reliability of power supplies. The TRA has completed substation expansion projects at Chianan and other stations, increasing their capacity from 30MVA to 50 MVA, meaning an increase of capacity by 66%.
Taiwan Railway

Inter-station power line system equipment upgrade

Taiwan Railway

Substation switchyard and transformer equipment upgrade

 
Taiwan Railway

Power line system equipment upgrade

Taiwan Railway

Substation gas insulated switch (GIS) equipment upgrade

 

Ⅳ.Catering Service

1.Increase Boxed Lunch Market share

  • The TRA added boxed lunch sales locations at various stations and these sales locations also serve as boxed lunch transfer points. In 2012, the TRA added four sales locations (Taoyuan, Hsinchu, Changhua, and THSR Tainan) to better serve passengers and increase revenue.
  • To celebrate the 125th year of Taiwan railways, the TRA launched “Twelve Generation Postcards and Notepads,” “Strong Runner Power Locomotives,” “Smart Transfer 3D Creative Merchandise.”
  • The TRA made classic merchandise available for sale, such as the “Nailing Success and Reaching the Goals” rail spike gift set for sale on Valentine’s Day; leather key chains, commemorative baseball caps, T-shirts, and two commemorative stamps for the Sister Train Agreement with Japan’s Fuyuno Shitsugen. For Father’s Day, the TRA launched the “Color Painted CK101 Steam Locomotive Models”. For the Mid-Autumn Festival, the TRA partnered with Eden Foundation for the first time and promoted moon cakes named “Fine Flowers and Round Moon – Railway to Reunion”; “Golden Commemorative Tickets – Forever Safe and Sound”; and the 2013 “Full Steam Ahead” steam locomotive calendar.
  • Taiwan Railway

    Color Painted CK101 Steam Locomotive Model

    Taiwan Railway

    “Full Steam Ahead” 2013 steam locomotive calendar

    Taiwan Railway

    Leather key chains, commemorative baseball caps, T-shirt, and two commemorative stamps for the Sister Train Agreement with Japan’s Fuyuno Shitsugen

    Taiwan Railway

    “Nailing Success and Reaching the Goals” rail spike gift set

  • To celebrate the delivery and operation of the new Tze- Chiang Limited Express, the TRA developed many types of merchandise, such as moon cakes and handmade cookies with packaging in the form of the new Tze-Chiang Limited Express, children’s silverware, L-shaped document holders, children’s socks, ankle socks, magnets, pins, reusable chopsticks, staplers, and paper trains with the new Tze-Chiang Limited Express themes.

3.Develop Licensing Agreements; Create Added Value from the Railway

  • To preserve the TRA’s image (business reputation), increase the diversity and added value of merchandise, and preserve railway culture, the TRA continues to seek trademark licensing.

4.Promote Tourism Business

  • To promote tourism business, the TRA designed railway tour packages with a duration of at least two days. The tours take travelers to cultural and sightseeing destinations. The tours combine railway travel and creative industries, to revitalize TRA’s property and promote development of the tourism industry in various regions.

5.Build physical retail outlets and launch online stores

  • The TRA crafted the TRA Dream Workshop, an exclusive retail shop for railway merchandise. With a bright and vibrant storefront design and strategically located at Taipei Railway Station where three types of rail transportation and thousands of travelers converge, the store represents quality and enhances the value of railway merchandise. The online store system facilitates merchandise sales for the general public and offers stay-at-home shopping and courier delivery to residences.

Ⅴ.Freight Service and Rental Business

1.Station Retail Space OT/ROT

  • According to the regulations codified in the Act for Promotion of Private Participation in Infrastructure Projects, the TRA revitalized underused property and planned the introduction of abundant private sector funds and innovation that could turn stations into regional business hubs – in other words, a prime location that offers well-rounded travel service, attracts talent, and consolidates business opportunities. The TRA evolves with the changes in macroeconomic conditions and the revision of laws. The TRA also fine-tunes its operating strategies and expands markets in various ways, hoping that revenue from affiliated business will increase by the year.

2.Rental Business

  • The TRA thoroughly surveys buildings and land available for rent near all stations in the railway system. With the big picture in mind, and on the condition that the original use is not interfered with, the TRA manages and develops underused land, stations, buildings, offices, parking lots, and warehouses in the entire railway system in diversified ways.
  • The TRA promotes railway culture and tourism industry development. According to law, the TRA cooperates with the “Paradigm Plan for a Competitive International Attraction Site”, a project spearheaded by the county governments of Taitung and Hsinchu that reshapes the new business areas near the stations and leads regional business development. It can further increase job opportunities and economic benefit, shaping a brand new future of the station with the Taitung County Government.
  • The TRA cooperates with Hualien-Taitung cruise trains that include bicycle trips and offers bike travel-related services.

3.Traditional Bulk Cargo Transportation and Courier Service

  • At this moment, the TRA transports bulk cargo such as coal, cement, sand, and gravel for clients in the public and private sectors. The TRA also promotes courier service with the push-pull Tze-Chiang Limited Express, with the Transportation Department in charge of this operation.

4.Advertising Business

  • The guideline for advertisements calls for the integration of advertising space and station structure. Advertisements should incorporate general design concepts, layouts, and present built-in, embedded and smooth designs that integrate the advertisement with the station style. Without interfering with traffic, train safety, or creating structural damage, the TRA should use its space to arrange plane, display light box, and multimedia advertisement rental.

5.Filming Location Rental

  • To coordinate with the policy that promotes the cultural industry, promote the TRA’s corporate image, and revitalize the TRA’s relevant assets, the TRA has planned the rental of its locations and equipment for use in television dramas, feature films, documentaries, and commercial productions.

6.Base Station Space Rental

  • To provide convenience to passengers, improve communication quality, and comply with the government’s telecom deregulation, under the condition that transportation safety and train communication quality are not compromised, the TRA aggressively arranges the addition of base stations along the railway and allows telecom firms to set up cellular phone base stations at the TRA’s stations and property.

Ⅵ.Administration and Personnel Training

1.Promote Accountability of Business Results

● Create Business Result Accounts to Evaluate Financial Improvement Resultss
  • As directed by the MOTC, in order to reasonably evaluate the operational responsibilities of management, losses have been divided into attributable and non-attributable losses. Attributable losses include regular losses (such as half-price ticket discounts for the senior citizen and handicapped passengers, routes of a public service nature, and small station losses); non-attributable losses include pension and retirement benefits under the previous system and interest accrued on debts, which are not attributable to the current management. Such division of losses helps with the evaluation of annual management responsibility and reviews that the TRA increases revenue and reduces costs in various ways. In addition, promoting asset revitalization in order to increase revenues and pay down debts will improve finances and aid in the goal of achieving operation sustainability.
  • Taiwan Railway
     
  • Taking the annual loss in 2012 as an example, after dividing the responsibilities, losses can be categorized as the graph below:See graph on the left page.
● Operating Outcome
  • With the effort of the entire TRA staff:
  • In 2012, passenger volume and passenger transportation revenue both reached new heights. Passenger transportation revenue was NT$ 16.11874 billion (daily average NT$44.04 million), a 3.48% increase over 2011. Passenger volume was 220.3 million persons (daily average 600,000 persons), a 7.03% increase over 2011.

2.Accounting and Statistics Operation

● Improve Operational Results
  • To generate new revenue streams, the TRA examined its business operations, product revenue, and expenditures in order to develop a diversified and customized business innovation model, enhance e-commerce and boost the effectiveness of ticket sales service. Measures include seamless ticket service (multi-pass integration platform), seamless information technology (integrated transportation information), enhanced transfer and shuttle service with the THSR, coordination with the tourism industry, promoting innovative service, and developing various train travel packages. These measures resulted in the stable growth of passenger volume and effectively increased revenue. As the results from 2010 shown, not only was passenger volume at a ten-year high, passenger transportation revenue also rebounded to the level prior to the open-totraffic of the THSR. 2011 saw continuous growth. Passenger transportation revenue increased 6.5 % compared to 2010, while passenger volume grew by 8.47%. In 2012, passenger transportation revenue also increased by NT$ 542 million, an increase of 3.48%, while passenger volume grew by 7.03%. Obviously, the TRA’s recent transportation operational strategy has been showing effect and creating a new direction of development.
● Continue to Promote the Adoption of “Integrated Strategic Cost Management Information System”
  • The “TRA Integrated Strategic Cost Management Information System” uses two-dimensional activity-based costing/ management as its base and establishes railway operational equipment capacity cost, life cycle cost, and quality cost. With accounting operation as the core, the system builds an “information platform” for the operation of all departments and branch organizations, such as: operational management and accounting, physical goods logistics management and transportation cost accounting, infrastructure management and construction accounting, material management and material accounting, property management and property accounting, fund management and financial accounting, rolling stock repair and maintenance management, workshop accounting, human resources management and human resources accounting, and general disbursement and accounting. This “information platform” permits the exchange and sharing of information from the operational activities of all departments, thereby reducing operational distance and time, increasing operational speed and efficiency, achieving real-time operational monitoring and analysis. This “information platform” lays the groundwork for implementing the Balanced Score Card (BSC), improving operational management and decision quality. The “information platform” will be built in two stages. The first stage is financial accounting, while the second stage is cost and management accounting.
● Introducing IFRS and international accounting standards
  • In 2012, the TRA revised its accounting system as directed by Official Letter 0990001768A Xiao One, March 26, 2010, “Implementation plan of introducing international accounting standards for government-owned business” which came from the central governmental accounting office and stated that government-owned business must formally introduce IFRS. Based on this letter, international accounting standards, and other relevant interpretive letters, the TRA has engaged in the revision of its accounting system. The draft of the revision was ratified after research and discussion from the TRA’s various business units. After reviews by CPAs, the draft was submitted to the MOTC on June 26, 2012. Upon MOTC’s approval, it was submitted again to the Directorate General of Budget, Accounting and Statistics (DGBAS) of the Executive Yuan. The draft was approved by Letter 1010500845D Chu Kuai Tsai from the Directorate General of Budget, Accounting and Statistics (DGBAS) of the Executive Yuan, dated December 24, 2012. The key points of the revision are as follows:
    • Change the Compilation Structure
      Based on Article 9 of the Central Regulation Standard Act, which regulates the division of sections in a legal statute, the original “category” is changed to “item”.
    • Introduce IFRS and the Concepts of International Accounting Principles
      The TRA’s accounting processing procedure is to be revised according to IFRS and international accounting standards and relevant interpretive letters.
    • Improve the Functions of an Internal Audit
      In conjunction with revised internal audit process standards, the TRA is to revise internal audit procedures so that internal control can work as planned.
    • Revise account titles, definitions, and coding numbers according to relevant regulations of the central accounting office.
  • As the TRA is required to compile financial statements according to IFRS since 2013, in 2012 the TRA will produce two sets of monthly financial statements, in both ROC GAAP and IFRSs. The dual financial statements will be compiled beginning on January 2012.
● To embrace the newest trends in the market, the TRA conducts various types of surveys to implement “Customer First” operational concepts
  • Conducted "TRA Neiwan Line Passenger Intention Survey"
    The TRA sought to understand passengers’ demand for train scheduling after the Liujia /Neiwan Line resumed service and the service quality of the Neiwan Line as a whole, and conducted the survey in order to examine the Neiwan Line’s operational deficiencies and areas that required improvement. The survey showed that the satisfaction rate reached 89%.
  • Conducted the “TRA Liujia/Zhuzhung Passenger Direction Survey”
    The TRA sought to understand passengers’ views on the direction and transfer signage at Liujia and Zhuzhung stations in order to examine their deficiencies and seek improvement. The survey showed passenger satisfaction rate for Liujia and Zhuzhung stations as a whole approached 80%.
  • Conducted the “TRA Two-day Weekend North Link Line Ridership Survey”
    The TRA sought to understand passengers’ views on the train ride and ticket reservation process from the northern and western Taiwan to the Hualien-Taitung area during two-day weekend so that the TRA can improve upon the deficiencies in the Hualien-Taitung line.

3.Procurement Business

  • Construction Procurement Statistics
    In 2012, a total of 304 construction procurements were made where the budget exceeded 10% of the announced amount. The budget in total was NT$ 2.64667 billion. The total of tenders awarded was NT$ 2.15197 billion, or 81.31% of the budget. The surplus was NT$ 494.7 million.
  • Service Procurement Statistics
    In 2012, a total of 181 service procurements were made where the budget exceeded 10% of the announced amount. The budget in total was NT$ 1.9222 billion. The total of tenders awarded was NT$ 1.67878 billion, or 88.25% of the budget. The surplus was NT$ 223.44 million.
  • Tangible Asset Procurement Statistics
    In 2012, a total of 231 tangible asset procurements were made. The budget in total was NT$ 1.4858 billion. The total of tenders awarded was NT$ 1.16206 billion, or 80.22% of the budget. The surplus was NT$ 286.51 million.

4.Improve Material Management Operation. Enhance Employee Professional Training

  • Implement the “Material Request Accountability Guideline”: Based on our review, materials that remained idle for one to three years has declined from $265 million in 2007 to $124.9 million in December 2012.
  • Execute the material management joint audit plan: This plan is required for managing materials in inventory, repair and construction materials, and obsolete property, as well as avoiding fraud. In 2012, on a quarterly basis, joint audits were conducted in 40 storage units in the northern, central, southern, and eastern districts.
  • Enhance the PA system to facilitate the on-line management of materials: In 2012, the TRA constructed the PA82 construction-in-progress materials and PA83 self-purchased material auxiliary ledger management system. System overview seminars were conducted in the northern, eastern, and southern districts to facilitate the effective management of construction-in-progress materials and self-purchased materials at each storage unit.
  • Improve the auction of idle and obsolete materials: In 2012, the auction of obsolete materials totaled $217,573,505, or 97.13% of the $224 million budgeted for the year.
  • Conduct employee on-the-job training: The TRA conducted two material management training classes for the material management personnel at the Employee Training Center in August 2012. 143 persons participated. A basic procurement professional training class was conducted in October 2012 at the Employee Training Center for 76 employees. The goal of these classes was to increase the employees’ professional knowledge. The TRA also conducted procurement operation seminars in the northern, central, southern, and eastern districts to clarify procurement laws and operational regulations, enhancing the procurement personnel’s understanding of procurement laws and regulations.

5.Personnel Operation

Single Employee Social Activities

  • To respond to the MOTC’s policy on increasing the scope of social activities for unmarried employees, the TRA sponsored the “Passing the Checkpoints of Happiness – Railway to Success” tour. Twenty-nine pairs of single employees from ten government units such as the MOTC, TRA, and other units participated in this activity. With the guidance of professional activity leaders, the single employees got to know one another better, and the festivities drew to a perfect close.
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Single employee social activities

Employee On-the-job Training

  • On June 26, 2012, Director General Fan Chih-ku gave a speech during an employee on-the-job training session. The topic was “Starting Year One of the New TRA.”

Legal Education

  • On March 16, the TRA invited Section Chief Lee Shih-De, Department of Legal Affairs, Ministry of Justice, to give a speech titled “An Introduction to the Freedom of Government Information Law.”On May 30, the TRA invited Director Wu Mei-Hung of Legal Affairs Department, Mainland China Commission, Executive Yuan, giving a speech titled “The interactive tendency between Taiwan and China and the notice affairs of civil servants going to Mainland China.

Recruiting 60 Contract Workers to Assist with the Operation of the Alishan Forest Railway

  • The Alishan Forest Railway winds through mountainous terrain and has been a precious cultural legacy of this country. In an effort to carry out conservation and achieve sustainability of the Forest Railway, the TRA announced the recruitment of 60 contract employees on May 11, 2012 to support the operation of the Alishan Forest Railway. The first test – a physical fitness test – was performed on August 13 and 14, 2012, with 673 candidates participating. The enthusiastic participation demonstrated the general public’s passion for the operation of the Alishan Forest Railway. After the second test – a written test – was performed on September 1, 2012, the TRA recruited 12 employees for the train management section, 16 for the operation section, and 32 for the track section. In sum, 60 contract workers were hired, and they reported to their posts on October 2, 2012 to participate in a ten-day training prior to the beginning of work. The TRA wishes to share the goal of perpetual management of the Alishan Forest Railway with these new hires.

6.Professional Staff Training

  • In order to increase customers’ satisfaction, provide safe and punctual rail transportation service to the general public, and practice diversified management, the TRA must train all types of professional staff to ensure the perpetual management of the TRA. Therefore, aside from the assortment of training that takes place at the Employee Training Center, including risk management, pre-employment training for new recruits, and on-site education due to equipment replacement, the TRA also appoints promising employees to attend classes, seminars, or training at academic institutions or public/private training institutions as business improvement and regulations reforming. Except the education training in the working places, the TRA also selects potential employees to attend the advanced studies, research or training in the scholar institutions or public/ private training institutions.
  • To improve the effectiveness of construction quality management, the Employee Training Center has been approved by the Public Construction Commission, Executive Yuan as a training facility for the “Public Construction Quality Management Training” classes. The goal of this class is imparting new knowledge to the TRA’s construction staff, preventing construction defects, and raising the quality of public construction. The trainees who passed the training were given qualification certificates. As of the end of 2012, 350 persons have been trained, with 331 qualified, for a qualification rate of 95%. The Employee Training Center, previously classified as a Class II training facility, has been reclassified as a Class I training facility following evaluation by the Public Construction Commission in 2012.
The Employee Training Center held 86 classes in 2012, training 4,431 persons, totaling 46,227.5 person-days. Details are as follows:
  • Reserve Employee Professional Training
    Eleven classes were held, offering training to 450 persons, totaling 17,051 person-days. The classes are as follows: Transportation, train driver, maintenance train engineer and conductor, power line maintenance train conductor, power line maintenance train engineer, and labor safety and health manager.
  • Skill Supplementary Training
    Sixty-four classes were held, offering training to 3,058 persons, totaling 16,065.5 person-days. The classes are as follows:
    Front line service personnel, dispatching, routing, civil engineering, track management, rolling stock maintenance, substation and remote control equipment maintenance, electrical professional skill, basic signal skill, signal risk management, telecom foundational training, procurement foundational training, aterial management, value engineering, public construction quality management, Class C labor safety and health management, Class A labor safety and health management, risk management, first-aid personnel safety and health training, on-site operation manager safety and training, TRA confidential document registration desk operation, branch confidential document registration desk operation, information safety training, branch file management training, council director and supervisor seminar, governmentowned property management, station and train English conversation, station and train Japanese conversation, mid- to high-level management core proficiency, HR IT system, sexual harassment prevention, employee ethics training, property management class, and integrated accounting system.
  • Pre-Employment Training
    Eleven professional studies classes were held for new employees recruited from the special civil service exam in 2011 (senior officer, officer, and junior officer grades) and 2012 (senior officer, junior officer), and 923 persons were trained in an average of 13,111 persons a day.

7.Establish Systemic Safety and Health Management Mechanisms

  • Accomplish the introduction and certification of TOSHMS and OHSAS18001.
    The seventeen business units that passed the certification processes of TOSHMS and OHSAS18001 in 2012 include: Chiayi Construction Section, Kaohsiung Construction Section, Kaohsiung Workshop, Kaohsiung Locomotive Section, Chiayi Locomotive Section, Chiayi Electric Section, Tainan Electric Section, Kaohsiung Electric Work Section, Kaohsiung Transportation Section, Kaohsiung Inspection Section, Hualien Transportation Section, Hualien Workshop, Taitung Construction Section, Taitung Locomotive Branch Section, Hualien Locomotive Section, Hualien Locomotive Section, Hualien Electric Work Section, and TRA Headquarters.
  • Training 20 Occupational Safety Health Management System Lead Auditors
    20 labor safety personnel have completed the OSHAS18001 and TOSHMS occupational safety health management system lead auditor training and passed the exam in 2012.
Taiwan Railway
Taiwan Railway
 
Taiwan Railway
Taiwan Railway
 

Ⅶ.Asset Management and Property Revitalization

In response to changes in the macroeconomic environment, and to aggressively utilize the niche that combines traffic infrastructure and property development to achieve the greatest public good, the TRA engages in all types of property development projects with the following principles: Developing property and operating affiliated business; following laws such as the Promotion of Private Participation in Infrastructure Projects Act, Urban Renewal Act, and Urban Planning Public Use Space Multi-use Regulations.

1.Promotion of Private Participation in Infrastructure

● Projects Ratified
  • Taipei Station Specially Designated Area Jiao Jiu (Transportation Class IX) Land Development and Operation Project Contract Ratification Date: December 27, 2004 Duration of Permit: 50 Years
  • Nangang Station Building BOT
    Contract Ratification Date: December 11, 2006
    Duration of Permit: 50 Years
  • Songshan Station Mixed-Use Building and Parking Tower Private Participation BOT
    Contract Ratification Date: May 15, 2007
    Duration of Permit: 52 Years
  • Wanhua (East, West) Station Building Private Participation BOT
    Contract Ratification Date: March 10, 2009 Duration of Permit: 54 Years
  • Banqiao Station Building Commercial Floor Private Participation Rehabilitate- Operate Project
    Contract Ratification Date: April 01, 2009 Duration of Permit: 16 Years
  • Taipei Railway Station First, Second, and First Underground Floor Shopping Area Operation Project
    Contract Ratification Date: December 25, 2006 Duration of Permit: 12 Years
  • Banqiao Station Specially Designated Area (Special Exclusive Class Two) International Hotel Build Operate Project
    Contract Ratification Date: August 23, 2010 Duration of Permit: 50 Years
  • Xinzuoying Station Passenger Service Area Private Participation BOT
    Contract Ratification Date: November 14, 2011 Duration of Permit: 13 Years
● Planned Invitation of Investment
  • Private Participation in the Rehabilitation and Operation of Three Branch Lines
  • Old Mountain Line Railway Revival and Private Participation in Rehabilitation and Operation
  • Hualien Sixth Rezoning District Hotel Area BOT
  • Private Participation of Changhua Station Roundhouse Historic Preservation Site and Surrounding Area BOT
  • Miaoli Railway Museum Promotion of Private Participation Operation Project

2.Urban Renewal Business

● Government Planning
  • Lancheng Star Urban Renewal Development Project
  • Keelung Train Station and West Two, West Three Wharves Urban Renewal Project
    Combining the train station, bus depot, local bus station, marine passenger and cargo center, and a plaza with business traveler facilities planned along with this project, the TRA invites private sector investment and development, and hopes to lead the re-development of the surrounding business area, boosting tourism and related industries in the vicinity.
  • Taipei Railway Station Specifically Designated Zone E1, E2 Urban Renewal Project
  • Nangang Railway Yard Urban Renewal Project
  • Hsinchu Railway Station Rear Station Area Urban Renewal Project
    The TRA will craft a “Hsinchu Metropolitan Fashion Center” that combines finance, office space, business travel, exhibition space, hotel, retail, dining, and culture.
  • Taichung Railway Station Surrounding Area Urban Renewal Project
  • Fengyuan Railway Station Surrounding Area Urban Renewal Project
  • Changhua Railway Station Northern Area Urban Renewal Project
  • Yuanlin Railway Station Surrounding Area Urban Renewal Project
  • Chiayi Railway Station Surrounding Area Urban Renewal Project
  • Kaohsiung Port Station Urban Renewal and Redevelopment Project
● Private Sector Proposals
  • Aside from aforementioned urban renewal projects, the TRA participated in private sector proposals. Currently, the TRA is engaged in business planning, rights transfer, or coordinating the allocation of land and building. Urban renewal projects include: Taipei City Datung District Shuanglien Section One Subsection, Taipei City Chungshan District Chengyi Section Three Subsection, Taipei City Chungshan District Chengyi Section One Subsection, Taipei City Daan District Huaisheng Section One Subsection, New Taipei City Hsindien District Bitan Section and Kaohsiung City Sanmin District Dagang Section Seven Subsection.

3.Property Pre-development Planning

  • To facilitate the revitalization of land assets and advance planning and benefit analysis of land management, as of the end of 2012, the TRA has accomplished the following: Report on asset use and management target strategy; analysis and planning on the revitalization, development, and operation of property with development benefit; proposal for property management and applied information expansion and installation; Kaohsiung workshop development analysis; Tainan Railway Station development analysis; Beitou Employee Training Center property development analysis; and Hualien sixth rezoning area property development analysis. The TRA also performed a“property revitalization and management consulting” technical service engagement.
  • To participate in urban planning, rights transfer in urban renewal, and the invitation of investments, in 2012, the TRA has conducted the following technical service engagements: Taipei Workshop and nearby industrial zone urban planning revision; Taipei Railway Station specifically designated zone (E1, E2, and the western half of block D1) urban renewal planning; Kaohsiung Workshop land development strategy and urban planning revision after the relocation of workshop; Mixed-use application for Taichung Metropolitan Area elevated railway station and the space beneath elevated tracks, and New Taipei City Xizhi Station area renewal and redevelopment planning; Beihu (China University of Technology), Hukou, Hsinfeng, and Chubei stations mixed-use planning and permit application; and Kaohsiung Railway Station outdated east employee residence area urban renewal and investment invitation.

4.Property Management and Utilization

  • The TRA currently manages 49,345 parcels of land assets, with a combined area of 5,345 hectares. The announced land value of such assets is approximately NT$ 596.1 billion.
  • The illegally occupied land parcels that are managed by the TRA may be rented to the current occupier if the situation conforms to the “TRA Managed, Government Owned Property Rental and Utilization Principles.” If not, or if the TRA has an immediate business need for the land, the TRA shall take legal action to remove the occupier.
  • Disposal of Land Assets
  • The TRA cooperated with major national transportation construction projects and urban renewal projects of local governments and transferred land to other governmental units with compensation. The revenue from such transfer was total NT$ 1.219 billion.
  • The TRA auctioned off government-owned land parcels in 2012, such as Lot No. 293, Chang Ming Section, San Min District, Kaohsiung City, for a total of NT$ 103 million.

5.Employee Residence Management

  • Repossession of Employee Family Residence
    Based on the “Management Principles of Central Government Organizations and Educational Institutions Government Owned Employee Family Residence” enacted by the Executive Yuan, retirees living in employee family residences in business, residential, and industrial zones must return the residences they occupy as of April 1, 2007. The TRA will take legal action against those who refuse to do so and sue for ill-gotten gains. Employee family residences outside the scope of this statute may remain occupied until the disposal of the employee residence, per Official Letter No. 14927, Taiwan Seventy-Four Ren Cheng Sze, Executive Yuan, dated May 18, 1985.
  • Condition of Repossession
  • As of December 31, 2012, 2,662 employee residence units fell under the scope of said Management Principles and have been duly recorded in a roster. Of these, 1,891 units have been repossessed, and 771 have not yet been repossessed (669 are in use, while 102 have been illegally occupied). To benefit property revitalization, the repossessed employee residence units are used for urban renewal, due to the ban on auctioning government property in Taipei City. Before the urban renewal plan is ratified, said property is used for short-term rental or parking lot for rent.
  • The TRA will continue to take action against the 102 employee residence units not yet repossessed, a decrease by 74 in comparison with the number at the end of December in 2011.

Promotion of Pvivate Participation in Projects

Taiwan Railway

Urban Renewal Projects Underway

Taiwan Railway

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