Taiwan Railway Corporation,Ltd.

Check out the ticket to the convenience store's store multimedia machine (KIOSK)
Choose the train you want to take
Select ticket type and print the receipt
Payment and ticket collection

Convenience store for ticketing services: 7-11, FamilyMart, Hi-Life, OK‧MART.
System open time: 24 hours
Open booking period:
1. Two weeks before the trip (28 days). That is, you can book tickets for the fifth Monday from now, and you can book more tickets for two days to the fifth Sunday on Fridays.
2. Tickets for more than one hour before driving can be booked on the day of the trip.
3. During the national holiday or continuous holiday adjustment, the period of open booking will be announced separately.
Tickets available for sale: Tickets for general trains (including commercial compartments) and cruise trains (excluding two days and one night trip) are available for payment in cash.
Please use the multimedia machine of each store, and input the booking information and ID card number or passport number according to the operation instructions (each identity card number or passport number is limited to 6 per person per day). After the booking is completed and the white bill is printed, the ticket will be paid in cash within 10 minutes to the counter. If the time is over, please check the booking code by "booking inquiry" and re-order the order.
Order the "Table Seat" of Tze-Chiang Limited Express-Puyuma Express. Passengers are allowed to book 4 times for 3 days or more before the date of travel. If you are within 3 days of the date of the trip, you can book 1 to 4 pieces.
If passengers want to book a seat for a cruise train, please enter the date, train number, start and arrival to book the ticket by "single ticket".
Since the convenience store only sells tickets, the ticket exchange service will not be accepted. If the passenger has already booked and completed the ticket collection due to the change of the itinerary, if you want to change the other bus date, train number or train type, please change the ticket at the station window. .
If the booking information is not immediately transmitted after booking, the ticket can be printed on the multimedia machine. Please collect the ticket later. The deadline for collecting votes is handled in accordance with the current regulations.
- After the booking is made, the payment should be completed within 2 days. If the booking is made within 2 days of the day of the trip, the payment should be completed at the latest one day before the date of the trip.
- On the day of the trip, book the train ticket for more than one hour before the start of the journey. At the latest, the payment must be completed half an hour before the start of the journey.
Other matters not specified are handled in accordance with the current booking and ticketing announcements of this Administration.

Ticketing process and instructions for passengers who have completed booking and online payment at convenience stores and post offices

The process of collecting tickets at the convenience stores

Check out the ticket to the convenience store's store multimedia machine (KIOSK)
Print receipt
Pay at the counter and collect the ticket

The process of collecting tickets at the post office

Carry booking code and ID card
Pay and collect tickets at the post office counter

The Taiwan Railway Administration is open to convenience stores and post offices for sale. This is an explanation of the method of ticket collection for passengers who have completed booking and online payment.
Collect location	Business/ticketing time	Service fee	Refund time and description
7-11	24 hours	NT$8/piece	7:00~23:00 Tickets for sale from 7-11
Family Mart	24 hours		7:00~23:00 Tickets for sale from Family Mart
Hi-Life	24 hours		7:00~23:00 Tickets for sale from Hi-Life
OK-Mart	24 hours		7:00~23:00 Tickets for sale from OK-Mart
Post office	Post office (savings and remittance window)		Tickets issued by the post office according to the post office hours of each post office
Convenience stores or post offices can issue tickets: cash-based tickets include general trains, cruise ships, Taiwan Railways and high-speed rail. And ticket-based ticketing for completed online payments. Passengers who use the convenience store to collect the ticket must complete the ticket collection before the deadline for booking the ticket collection deadline. The booking system will cancel the booking record. For convenience store pick-up, please use the multimedia machine of each store, input the ID number, pick-up code and select the ticket type according to the operation instructions. After printing the barcode payment slip, please pay at the counter within 10 minutes and get the ticket. If the transaction is cancelled during the timeout, the order will be re-operated. If the ticket is unclear, it should be handled immediately by the store staff. Please refund the ticket to the original dealer's premises 30 minutes before the departure, or at the computer ticketing station of the Taiwan Railway before the departure. Convenience store refunds Please use the multimedia machine of each store and enter the ticket number according to the operation instructions (one limit for one time). After printing the barcode voucher, please retract the ticket within 10 minutes and the ticket to the counter, and retrieve the refund after deducting the refund fee. If the transaction is cancelled during the timeout, the order will be re-operated. The ticket refund fee is handled in accordance with the existing refund policy of the Bureau. The seller does not charge the passenger for the refund service fee. For passengers who collect tickets by supermarket or post office during the typhoon warning on sea, please go to the stations of the Taiwan Railway to apply for refunds, and the refund fee will be refunded. When the ticket for the convenience store or post office is refunded, the original payment service fee will not be refunded. Convenience stores or post offices do not provide passengers to change tickets, please go to the station window. After receiving the ticket by online payment system, if you want to apply for refund, please use the original credit card to go to the Taiwan Railway Station ticketing station before the departure. Passengers can use the ticket to the station service desk or the ticket window to open a "purchase certificate", which is limited to one time. When changing or refunding, you should open the "Purchase Certificate" with the original.

Related instructions