1. System service hours
   Service is provided 24-hours. In cases of system maintenance, please refer to announcements or published messages of the Administration.
2. Booking time
   1. Bookings can be made from 0:00 of 28 days (including day of ride) to 1 hours before departure. Further announcements will be made for adjustments of booking service hours due to force majeure incidents, public holiday or special circumstances.
   2. System important notes
      1. This system only offers query, reservation, ticket collection, refund and simple changes for express trains of the Administration of up to 28 days (including the day).
      2. Tickets available for booking including full tickets, child tickets, tickets for senior persons, disabled tickets, disabled accompany tickets and disabled child tickets (tickets such as tickets for senior persons and disabled tickets are only available for purchase by passengers of Taiwan R.O.C. nationality. Identification shall be provided upon request to railway attendants during the ride).
      3. Up to 6 tickets may be booked per reservation. This system does not offer booking of group tickets. If you wish to reserve group tickets, please visit the Administration’s group ticket booking webpage.
3. Regulations for mobile ticket use
   1. Definition: Refers to all tools for verification of passes and assertion of contract effectiveness issued by the Administration as displayed by certain mobile apps with obligations generated such as transaction vouchers and legal keys attached to such apps, in accordance with matters to be included in tickets of the Administration (change, refund and compensation, etc.).
   2. Mobile tickets are limited to those issued by passenger service mobile app of the Administration (short as TR e booking); During rides, tickets displayed by non-official apps, or those screen-shot by mobile phones, printed or photocopied, shall be deemed invalid. In addition to being processed according to unticketed rides provisions, any found cases are considered to be falsification of documentation, and shall be dealt with properly by railway police according to law.
   3. For inspections of tickets by train attendants, passengers shall open official app of the Administration in cooperation for verification. For complimentary tickets, please provide original copy of valid documents for verification; Rejection of inspection, or display of valid tickets for incorrect trains on phone shall be processed according to relevant provisions in Passenger Transportation Contract of the Administration; Malfunctioning mobile devices, out of battery or device unable to be turned on shall be processed according to provisions of forgotten or lost physical tickets, and the corresponding passenger shall be subject to fare adjustments.
   4. Versatile ticket collection methods (including payment via mobile devices, convenience stores, post offices, windows and ticketing machines) are available for reservations made via TR e booking. Upon payment, only one ticket can be collected on the mobile device, other tickets shall be collected via mobile device or separately; Tickets collected via other methods shall not be collected (separated) repeatedly on mobile devices.
   5. Tickets shall be separated for the use of other devices upon payment; Only one separated ticket shall be acquired per reservation for each device.
   6. When riding, if passengers are unable to open mobile tickets of the Administration for reasons including malfunctioning mobile devices, out of battery or device unable to be turned on, such cases are applicable to provisions of forgotten or lost physical tickets. Fare adjustments shall be made in accordance with that of unticketed passengers, and ‘lost ticket’ shall be stated on fare adjustment invoices; For when mobile tickets can be displayed when device is successfully turned on, please bring alongside your newly purchased ticket or fare adjustment invoice to the station for return operations.
   7. When riding with mobile complimentary tickets (tickets for senior persons, child tickets, disabled tickets, disabled accompany tickets and child accompany tickets, etc.), please travel with original copy of passes approved by competent authorities or valid identification documents for verification. Found cases of mismatched identity, invalid documents or those unable to provide documents shall be processed in accordance with relevant provisions of Passenger Transportation Contract of the Administration. Fare for the corresponding ride shall be paid with an extra 50% for taken rides of local trains.
   8. Booking of more than one ticket with a single record of reservation can collect tickets via TR e booking mobile ticket collection function. The system will generate a ticket collection verification code. Recipients of separated tickets shall download the official TR e booking of the Administration on their devices, input two codes for verification, including ‘ticket collection verification code’ and ‘booking code’, for download of separated tickets, in order to fully ensure security of transactions.
   9. Once ticket has been collected on the device for reservation and payment or for separated ticket collection, tickets of the booking shall not be collected via other means; Before selecting the separated ticket collection function, please ensure that all recipients have a smart phone and the official app of the Administration has been installed on each device; Once ticket has been collected on the device or that separated tickets have been collected, tickets shall not be transferred to another device.
   10. Acquired mobile tickets shall only be opened by the original device of ticket acquisition (including matters to be included in tickets, ticket number and ticket QR-Code). It is forbidden to transfer or copy, screenshot, print mobile tickets for use; When riding, please scan ticket QR-Code at automatic ticket verification gates for entry and exit of the station. If no automatic ticket verification gates can be found in the station, please open app and present your mobile ticket to station staff for verification.
   11. Online refund principles：
       1. For reservations with tickets uncollected and have not conducted separated ticket collection, online refund shall be applied 30 minutes before departure of the booked train of the day.
       2. For reservations with tickets collected and (part of) separated tickets collected, refund shall be processed on-site at ticketing window 30 minutes before departure of the booked train of the day. Overdue refund cannot be processed.
   12. Please note travel time and complete ticket collection or separated ticket collection beforehand. For when passengers are unable to board the train for not collecting ticket(s) in time, refund application for which cannot be processed according to refund regulations of the Administration.
   13. For passengers using mobile tickets that are unable to board the train in time, please present mobile ticket to station staff. An ‘mobile ticket not in time for rides application form’ shall be issued. Upon change of ticket by station manager, the passenger shall be allowed to take trains of the same level or below on the day of ride, with no separate seat reservation; If the last train has already departed for the day, the passenger shall be allowed to take the first train of the same level or below on the following day of ride. Passengers with changed tickets that have not completed said application are deemed unticketed. The above-mentioned ‘mobile ticket not in time for rides application form’ shall be returned when exiting; When departing from stations without stationing staff member, please contact train conductor for change of ride.
   14. Mobile ticket is only valid for the printed train on the day. Fare adjustments are applicable for passengers travelling in an unappointed train or coach of higher ticket price, and an extra 50% of ticket price for taken rides on local trains shall apply; Changes of rides in Puyuma Express or Tarko Express trains are deemed unticketed. A new ticket shall be purchased alongside an extra 50% of said ticket price.
4. Seat reservation payment method
   1. Payment method: After booking (generation of booking code), please complete payment through the system or online within payment term. You may also complete payment/ticket collection at cooperating sale agent of the Administration (post office and convenience store), or computer ticketing window or ticketing machine of the Administration. Reservation record will be automatically cancelled for those unable to complete payment within payment terms; User will be blacklisted reservation cancelled overdue payment up to 3 times.
   2. TR e booking accepts online payment of credit cards such as VISA, MasterCard and JCB.
   3. Payment term:
      1. Payment should be completed up to (including) 2 days after successful reservation of trip.
      2. For trips departing within (including) 2 days after successful reservation of trip, payment should be completed at least 1 day before day of ride.
      3. For reservations of the day’s express trains, payment should be completed at least 30 minutes before departure of ride. Ticket(s) should be collected, or separated tickets should be downloaded, at least 10 minutes before departure of ride.
5. Ticket collection notes
   1. For mobile complimentary tickets collected via this system, passengers should carry valid documentation for verification during rides. For found cases of mismatched identity or those unable to provide documents, fare adjustments shall apply with an extra 50% for taken rides of local trains; Refund is not available for valid documentation provided after rides.
   2. Once a mobile ticket has been collected, the ticket (including ticket QR Code) shall only be opened by the device on which the ticket was originally collected. It is forbidden to transfer, screenshot, print or copy mobile tickets to another device for use. Please ensure normal operation of device before mobile ticket collection, and use such tickets on official app of the Administration at automatic ticket verification gates for entry and exit of the station
   3. Tickets booked via this system shall be collected at Taiwan Railway computer ticketing windows with original documents with booking ID number (for foreign passengers, please use passport) and booking code.
   4. Booking made using passenger portal of the Administration with completed online payment transactions, can be exported to mobile devices for ticket collection or separation of tickets. However, once ticket has been collected or separated via official app of the Administration, all ticket equity of the same booking shall be collected or separated via mobile devices. Tickets of the same reservation shall not be partly acquired on mobile devices, and partly acquired physically.
6. Change of trip
   1. Mobile tickets shall only be used for simple changes of trip (limited to change of coaches, add/reduce bought packed lunches). Change of riding day, express train, itinerary and total number of tickets shall not be changed. Addition/Reduction of bought packed lunches shall be applied before 17:00 of the day before ride. Any fare adjustment shall be processed and returned as that of the same reservation.
   2. Once a mobile ticket has been issued, any changes for day of ride, express train, etc. shall be processed at the computer ticketing windows of the Administration. To ensure transaction security, passengers shall present mobile ticket with network connection for scanning and reading at computer ticketing windows of the Administration. Upon confirmation of change of trip, the original ticket shall be deemed invalid, and the physical ticket shall be delivered after information synchronization.
7. Refund
   1. Return fee of mobile tickets shall be the same of general tickets of the Administration in accordance to relevant provisions of level of returned ticket and lowest rate. Original paid ticket fare shall be returned to original payment account upon deduction of administration fee. For force majeure incidents (typhoons, earthquakes, etc.), upon announcements of the Administration for exemption of refund administration fees, please bring along device with collected ticket or separated ticket to any computer ticketing station of the Administration for refund within one year. Upon return, the original ticket shall be deemed revoked (with return record on host), and return for the same ticket shall not be applied for a second time.
   2. Mobile tickets collected (separated) via this system shall be refunded at computer ticketing windows of the Administration; Upon completion of payment, all tickets not yet collected (separated) can be refunded online using this system. The refund card number shall be identical to that of the original purchasing credit card. For special events or special refund requests, please process at computer ticketing stations of the Administration.
   3. Refund operation shall be completed at least 30 minutes before departing time of the express train of the ticket; When processing refund at station windows, please bring alongside original mobile device with ticket collected.
   4. Tickets issued through ticket separation services, if already collected by other devices, shall be refunded via mobile device of recipient of the separated ticket; Unseparated tickets (stored in ticket box) shall be refunded only via mobile device for original ticket separation. Upon deduction of administration fee, ticket fare shall be refunded to original payment (debit card) or original crediting account.
   5. For refunds of mobile tickets, once approved by the Administration, the refund shall be returned to original payment credit card for payment made via credit cards (except in special circumstances). Operation procedures shall be in line with banking operations. The procedure is expected to take around 10 – 15 working days (public holidays shall not be counted).
   6. Delay and special refund：
      1. For occasions of delay, interruption or when the Administration is to be blamed that meet delay compensation provisions of the Administration, please present mobile ticket at station windows to complete refund operation within 1 year of day of ride.
      2. Before applying for refund, please keep ticketing record of mobile device (app). Existing ticket collection or separation records shall be removed when reinstalling or deleting official app of the Administration. Please note that refund cannot be processed for such cases.
8. Other important notice
   1. TR e booking offers services such as member matching and point collection. For more information, please see instruction on Administration website.
   2. Ticket verification on rides or relevant ticket operations shall be processed with mobile QR-Code ticket of the system. If mobile device cannot display mobile tickets for reasons such as lost or malfunctioning device, or out of battery, such cases shall be deemed unticketed. Please purchase another ticket for rides. Please ensure your device has enough battery and ticket can be opened normally before rides.

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5. ご意見ご要望の送信

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